Shipping & Delivery

Shipping & Delivery

We only deliver within Australia. Delivery times and costs will differ depending on your location. Please note the delivery times are based on the business days (Monday – Friday excluding public holidays).

V by VIE uses Fastway or Australia Post for all orders. Please check your shipping rate by entering your postcode at check out:

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STANDARD (3-5 BUSINESS DAYS)

Standard deliveries will usually take up to 3-5 business days from the time of purchase order.

*V by VIE cannot guarantee orders will be delivered within 3-5 business days. Please allow up to 7 business days for standard delivery.

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PLEASE NOTE:

All orders are dispatched from Sydney, Australia. A few extra days may be needed for deliveries to states outside NSW or in the rural areas.

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Returns Policy

The team at V by VIE would like to thank you for shopping with us. For some reason, if you decide to change your mind with our products, we will happily exchange your products/ refund subject to the following conditions:

  • All returned items need to be in perfect unused condition complete with original packaging
  • Items must be returned within 30 days of purchase with a proof of purchase/ original receipt
  • You must provide your name, phone number and address
  • V by VIE is not responsible for any lost/ damaged items in transit
  • Refunds will be for the item, not for the original postage costs
  • You will be responsible for the return postage to get the item back to us and will need to pay for the delivery postage again
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HOW TO MAKE A RETURN?
  1. Please email design@viestudio.com.au your contact details and your reason of refund
  2. Once processed, we will send you a return form
  3. Please fill in the return form, attached with your invoice. You will be responsible in returning the product to us, including return postage and delivery postage again
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WARRANTY RETURNS
  • If you have received a faulty or damaged product upon delivery, simple lodge a return and we will arrange to have the item replaced
  • No refunds are allowed for those who decides to change their minds after using the product(s).
  • All faulty/ damaged goods must be returned to us for inspection
  • If the item is faulty/ damaged or does not fit the item’s description as listed on the website, V by VIE will cover all postage costs and provide a full refund