Shipping & Delivery
Shipping & Delivery
We only deliver within Australia. Delivery times and costs will differ depending on your location. Please note the delivery times are based on the business days (Monday – Friday excluding public holidays).
V by VIE uses Fastway or Australia Post for all orders. Please check your shipping rate by entering your postcode at check out:
STANDARD (3-5 BUSINESS DAYS)
Standard deliveries will usually take up to 3-5 business days from the time of purchase order.
*V by VIE cannot guarantee orders will be delivered within 3-5 business days. Please allow up to 7 business days for standard delivery.
All orders are dispatched from Sydney, Australia. A few extra days may be needed for deliveries to states outside NSW or in the rural areas.
The team at V by VIE would like to thank you for shopping with us. For some reason, if you decide to change your mind with our products, we will happily exchange your products/ refund subject to the following conditions:
- All returned items need to be in perfect unused condition complete with original packaging
- Items must be returned within 30 days of purchase with a proof of purchase/ original receipt
- You must provide your name, phone number and address
- V by VIE is not responsible for any lost/ damaged items in transit
- Refunds will be for the item, not for the original postage costs
- You will be responsible for the return postage to get the item back to us and will need to pay for the delivery postage again
HOW TO MAKE A RETURN?
- Please email firstname.lastname@example.org your contact details and your reason of refund
- Once processed, we will send you a return form
- Please fill in the return form, attached with your invoice. You will be responsible in returning the product to us, including return postage and delivery postage again
- If you have received a faulty or damaged product upon delivery, simple lodge a return and we will arrange to have the item replaced
- No refunds are allowed for those who decides to change their minds after using the product(s).
- All faulty/ damaged goods must be returned to us for inspection
- If the item is faulty/ damaged or does not fit the item’s description as listed on the website, V by VIE will cover all postage costs and provide a full refund