PRIVACY POLICY

Vie Studio values and respects the privacy of the people we deal with. Vie Studio is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use, and disclose your personal information and how we maintain the quality and security of your personal information.

What is Personal Information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or a reasonably identifiable individual. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What Personal Information Do We Collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share. The personal information we collect about you may include your Name, Mailing or street address, Date of birth, Email address, and Phone number. Under certain circumstances, Vie Studio may need to collect sensitive information about you. If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

You do not have to provide us with your personal information. Where possible, we will allow you to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or not provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How Do We Collect Your Personal Information?

We collect your personal information directly from you when you:

  • Interact with us over the phone;

  • Interact with us in person;

  • Interact with us online;

  • Participate in surveys or questionnaires;

  • Attend a Vie Studio event;

  • Subscribe to our mailing list;

  • Apply for a position with us as an employee, contractor, or intern;

Collecting Personal Information from Third Parties

We may also collect your personal information from third parties or through publicly available sources. We collect your personal information from these third parties to quote a project or tailor a service.

How Do We Use Your Personal Information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

  • Provide you with information or services that you request from us;

  • Deliver to you a more personalised experience and service offering;

  • Improve the quality of the services we offer;

  • Internal administrative purposes;

  • Marketing and research purposes.

Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties by this Policy if you reasonably expect us to disclose your information. For example, we may disclose your personal information to:

  • Our third-party service providers (for example, our IT providers);

  • Our marketing providers;

  • Our professional services advisors.

Transfer of Personal Information Overseas

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:

  • You have given us your consent to disclose personal information to that third party, or we reasonably believe that:

  • The overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and;

  • The law or binding scheme can be enforced or

  • The disclosure is required or authorised by an Australian law or court/tribunal order.

How Do We Protect Your Personal Information?

Vie Studio will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

  • Having robust physical security of our premises and databases/records;

  • Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;

  • Having technological measures in place (for example, anti-virus software, firewalls);

Online Activity

The Vie Studio website uses cookies. If you allow, a cookie is a small file of letters and numbers the website puts on your device. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other website users. This improves your experience and the Vie Studio website(s).

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website Analytics

Our website uses an analytics service to help us better understand visitor traffic to improve our services. Although this data is mostly anonymous, it is possible that, under certain circumstances, we may connect it to you.

Direct Marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, and email, under applicable marketing laws. You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication / contacting us.

In addition, we may also use your personal information or disclose your personal information to third parties for advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third-party websites).

Retention of Personal Information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example, record-keeping obligations.
How to access and correct your personal information.

Vie Studio will endeavour to keep your personal information accurate, complete, and up to date.

If you wish to make a request to access and/or correct the personal information we hold about you, you should request it by contacting us, and we will usually respond within 5-10 business days. We will deal with such a request by following the procedure outlined below:

Policy Updates

This policy may change from time to time and is available on our website.

Enquiries and Complaints

If you have a question or concern about our handling of your personal information or this Policy, you can contact us for assistance as follows:

(02) 95505268

design@viestudio.com.au